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Welcome to Norma Reed! These Terms and Conditions govern your use of our website (www.normareedgown.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

Our Commitment: At Norma Reed, we specialize in exquisite formalwear for special occasions. Our terms are designed with the same care we put into crafting our dresses – to ensure clarity, fairness, and a seamless experience for our valued customers.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Using automated tools to scrape or copy content
  • Interfering with other users’ enjoyment of the site
  • Posting false or misleading information

1.2 Intellectual Property Rights

All content on this website, including designs, text, graphics, logos, and images, is the property of Norma Reed and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our formalwear collections, including:

  • Homecoming dresses in various colors and styles (black, blue, red, sparkly, short)
  • Quinceanera dresses (including our lilac collection)
  • Prom dresses and formal gowns
  • Plus size formalwear options
  • Wedding guest attire
  • Flower girl and kids’ formalwear

Colors may vary slightly due to monitor settings. If you have specific questions about a product, please contact us before purchasing.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

3. Ordering and Payment

3.1 Placing Orders

By placing an order, you:

  • Confirm all information provided is accurate
  • Agree to pay all charges incurred
  • Acknowledge that your order represents an offer to purchase which we may accept or decline

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in US dollars. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders resulting from such errors.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary based on location and customs processing.

4.3 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote areas. Customers are responsible for any customs duties or import taxes.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

  • Items must be unworn, unaltered, with all tags attached
  • Original packaging must be included
  • A copy of your invoice must be provided

5.2 Non-Returnable Items

The following cannot be returned:

  • Sale items marked as final sale
  • Custom-made or altered dresses
  • Flower girl dresses and kids’ formalwear (unless defective)
  • Items without original tags/packaging

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of receipt
  2. Wait for approval and return instructions (1-2 business days)
  3. Repackage item carefully in original packaging
  4. Ship to our returns center using a trackable method

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return:

  • Issued to original payment method
  • Original shipping fees are non-refundable
  • Return shipping is customer’s responsibility (unless item is defective)

5.5 Exchanges

Exchanges for size/color are available for the same item:

  • New item ships after we receive your return
  • Standard shipping rates apply
  • Price differences will be adjusted

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate:

  • Shipping address
  • Contact information
  • Payment details

6.2 Compliance with Laws

You agree to comply with all applicable laws regarding:

  • Online conduct
  • Content submission (if applicable)
  • Export restrictions

7. Limitation of Liability

Norma Reed shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by shipping carriers or customs
  • Incorrect care or handling of garments after delivery
  • Events beyond our reasonable control (natural disasters, etc.)

Our maximum liability for any claim related to your purchase is limited to the purchase price of the item(s).

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by the laws of California, USA. Any disputes shall be resolved in the courts of San Diego County.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Norma Reed Customer Service
4055 Poplar Avenue
San Diego, CA 92101
United States
Email: [email protected]

Our Promise: At Norma Reed, we’re committed to helping you look and feel extraordinary for every special occasion. These terms exist to ensure transparency and protect both parties, allowing us to focus on what matters most – creating beautiful formalwear experiences.